Because of what you were using. A cream sits on top of hard skin. A pumice stone works the surface, and needs soaking, scrubbing and a lot of wrist to get anywhere. Most cheap electric files run one speed and one grit, so they stall on the worst of it.

This has two speeds and two rollers, and the coarse roller is there for the skin the fine one can't shift. It rolls instead of scraping.

We're not going to tell you it's magic. On skin that's built up for years the first session takes a couple of minutes and a bit of patience. And if it doesn't work on your feet, you have 30 days and your money back — without mailing anything back.

What hurts is scraping with a blade or going at it with a file until the skin is raw. There's no blade here and nothing to press down on.

You glide it across the skin, and it works on the hard surface layer, not the soft skin underneath. Start on the low speed and keep moving. If anything feels sharp or sore, stop — that's far enough for one session.

Hard skin comes back because of pressure and friction, which is why one long session every six weeks never holds.

Once a week is a good place to start, then adjust to how your skin responds. It's meant to be upkeep, not a deep clean every night.

No. Use it on clean, dry skin — which is also why there's no soaking to do.

It isn't listed as waterproof, so keep it away from the tub and the shower, and don't rinse the handle. The roller heads lift off and can be cleaned with the brush in the box.

Everything you need, so there's nothing else to buy. The file itself, with a rechargeable battery and two speed settings. A coarse head for smoothing and a fine head for polishing. A USB charging cable, a cleaning brush, and a color gift box.

No cable trailing across the bathroom and no batteries to buy. It charges over USB, with the cable included in the box, and any wall charger you already use for a phone will do.

Give it a full charge before the first session — devices like this often arrive part-charged from the factory.

Nobody likes finding the shipping cost at the end, or a customs bill at the door. There's neither here: shipping is free across the US with no minimum spend, and any duties are already in the price.

Orders ship within 1–2 business days and arrive in 7–14 business days. It ships from our overseas fulfillment partner, which is why it takes longer than an order from a US retailer. We'd rather tell you now than surprise you later.

The real worry isn't the money, it's paying for one more thing that doesn't work. So: you have 30 days. If you're not happy with it, email us within 30 days of delivery and we'll refund you in full. The same goes if it arrives faulty, damaged or not as described — send us a photo and you choose: full refund or a replacement.

You won't need to mail anything back. For hygiene reasons we can't resell a file that's been used on skin, so rather than have you pay to ship it back, we'd rather you kept it. That doesn't affect your refund.