Terms of service

TERMS OF SERVICE

Last updated: 9 October 2026

These terms apply to your use of nivoxshop.com and to any order you place
with us. Please read them before ordering. Nothing in these terms affects
your rights under applicable consumer protection law.

WHO WE ARE

This website is operated by Tienda Nivox SLU, Carrer de Bolos 1, 17800 Olot,
Girona, Spain, trading as Nivox.
Email: info@nivoxshop.com

HOW A CONTRACT IS FORMED

When you place an order you are making an offer to buy. We send an order
confirmation email acknowledging that we have received it. A contract is
formed when we ship your order and send you a shipping confirmation.

If we cannot fulfill your order, we will tell you and refund any payment in
full.

PRICES AND PAYMENT

Prices are shown in US dollars. The price you see at checkout is the price
you pay, and it includes any applicable import duties.

Delivery is free within the United States, with no minimum spend. We do not
currently ship anywhere else.

We take payment at the time you place your order. We accept the payment
methods shown at checkout.

Promotional prices and multi-buy offers apply for as long as they are
displayed and may be withdrawn at any time.

We try to make sure all prices are correct. If we discover a genuine pricing
error before shipping, we will contact you and give you the choice of
confirming your order at the correct price or cancelling for a full refund.
We will not simply charge you the higher amount.

PRODUCT INFORMATION

We describe our products as accurately as we can. Photographs and videos are
illustrative, and colors may appear differently on different screens.

Our products are consumer goods. The Nivox Glide is a rechargeable electric
foot file for cosmetic use. It removes hard, dry skin from the feet. It is
not a medical device, and it is not intended to diagnose, treat, cure or
prevent any condition.

Do not use it on broken, sore, irritated or infected skin, or on any area
where you have reduced sensation. If you have diabetes, poor circulation or
a skin condition affecting your feet, speak to a doctor or a podiatrist
before using it.

Results vary from person to person. Keep the handle and the charging port
away from water, and follow the instructions supplied with the product.

AVAILABILITY

All orders are subject to availability. If an item becomes unavailable after
you order, we will contact you and offer a replacement or a full refund.

AGE

You must be at least 18 years old to place an order.

USING THIS WEBSITE

You may use this website for lawful purposes only. You must not attempt to
gain unauthorized access to it, interfere with its operation, or use it in
any way that could damage or disrupt it.

INTELLECTUAL PROPERTY

The content of this website, including text, images, video and the Nivox
name, belongs to us or is used with permission. You may not copy or reuse it
commercially without our written consent.

OUR LIABILITY

We are responsible for loss or damage you suffer that is a foreseeable result
of us breaking these terms or failing to use reasonable care and skill.

We do not exclude or limit our liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by our
negligence, and for fraud.

Our products are supplied for personal and household use. We are not liable
for business losses.

EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by events outside our
reasonable control, such as carrier disruption, customs delays, extreme
weather or industrial action. If such an event occurs we will contact you
and you may cancel your order for a full refund if the delay is substantial.

CHANGES TO THESE TERMS

We may update these terms from time to time. The terms that apply to your
order are those published on this website at the time you placed it.

COMPLAINTS

Email info@nivoxshop.com with "Complaint" in the subject line. We respond
within 5 business days.

GOVERNING LAW

These terms are governed by the laws of Spain, where Tienda Nivox SLU is
established. This does not deprive you of the protection of any mandatory
consumer law that applies where you live.